Return and Exchange Policy
Empire Phone
Standard Returns (Change of Mind)
- You have 48 hours from the time of delivery to initiate a return or exchange.
- The item must remain completely unused and in its original condition.
- All original packaging, manuals, accessories, and warranties must be intact.
- You must provide the original receipt or proof of purchase.
- Return shipping costs for standard returns are the responsibility of the customer.
Damaged or Incorrect Orders
- You must notify us within 24 hours of delivery if your item is defective, damaged, or does not match your order.
- Clear photos of the item and the reported issue are required to process the request.
- Empire Phone covers all return shipping costs in these instances.
- Once verified, we will either send a replacement or issue a full refund.
Non-Returnable Items
- Any product that has been opened or used (including software and headphones).
- Items that show signs of misuse or customer-caused damage.
- Custom orders or specially requested items.
Refund Timelines and Processing
- We inspect all returned goods within 7 business days of receiving them.
- For approved standard returns, original shipping fees are non-refundable, and your refund will be processed within 48 business hours.
- For damaged or incorrect items, refunds take 7 to 14 business days after the inspection is complete.
Customer Support
📧 empire.phonee@gmail.com
📞 07702380380